Frequently Asked Questions on slvp

You must be 21 years old or older to register and play on slvp. This is verified during the KYC process. Players who are found to be under 21 at any point will have their accounts suspended. There are no exceptions to this policy.

Most government-issued Philippine IDs are accepted, including:

• Philippine passport
• Driver's licence
• SSS or UMID card
• PhilSys national ID
• PRC ID
• Voter's ID

The ID must clearly show your full name, date of birth, and photo. Make sure your upload is legible and unobstructed.

No. slvp allows only one account per person. Creating duplicate accounts is a breach of the Terms and Conditions and may result in all related accounts being suspended. If you have lost access to your original account, contact [email protected] rather than creating a new one.

Email [email protected] from your registered email address and include your registered Philippine mobile number. Our support team will verify your identity and assist you in regaining access. Never share your password with anyone — our team will never ask for it.

slvp accepts deposits in Philippine Peso (PHP) through Philippine online and mobile banking, bank transfers, and local e-wallets. GCash and Maya are examples of supported local e-wallets. The full list of available options for your account is shown on the Deposit page when you are logged in. Credit cards and cryptocurrency are not accepted as deposit methods on slvp.

Processing times depend on the payment method used. Most local e-wallet deposits are credited promptly. Bank transfers may take longer depending on your bank. If your deposit has not appeared after the expected processing window, contact [email protected] with your transaction reference number.

Minimum deposit amounts vary by payment method and may be updated from time to time. The current minimums for each payment option are shown on the Deposit page when you are logged in to your account. All amounts are in Philippine Peso (PHP).

Yes. Identity verification (KYC) must be completed before your first withdrawal can be processed. This is to protect your account and ensure funds go to the correct person. You can complete KYC by uploading your government-issued Philippine ID through your account settings. We recommend completing it early so there's no delay when you're ready to withdraw.

Withdrawal options and conditions vary by payment method. In general, it is best to use the same method for deposits and withdrawals where possible. If you have questions about a specific payment method, contact [email protected] and our team will advise on the available options for your account.

slvp offers a broad selection of games suited to Philippine players, including online slots, live casino tables (baccarat, blackjack, roulette), eBingo, online poker, and sports betting. Browse the full selection in the Game Lobby or explore by category using the top navigation.

Yes. slvp is fully browser-based and optimised for mobile. You can access all games — slots, live casino, sports betting, and more — directly from your phone's browser. No app download is required. This works on both Android and iOS devices.

All slot games on slvp use a Random Number Generator (RNG) to determine outcomes. This means each spin is independent — previous results have no effect on future spins. Each game has a Return to Player (RTP) percentage that indicates the average payout over a very large number of spins. Games are provided by established software suppliers and outcomes cannot be predicted or influenced by any strategy.

The Game Lobby is a central hub where you can browse and filter all available games across categories. The Casino section focuses on casino-specific games. You can also browse by specific category — Slot Games for slots and Live Casino for live dealer tables.

Availability of free-play or demo modes depends on the individual game and provider. Some slot titles include a demo mode that lets you try the game without wagering real PHP. Log in to your slvp account and browse the Game Lobby to see which titles offer a demo option.

The Sports section covers a wide range of markets including PBA and NBA basketball, international football, boxing, volleyball, esports, and more. Markets are available daily across local Philippine competitions and major international events. All bets are placed in Philippine Peso (PHP).

Yes. PBA (Philippine Basketball Association) games are among the most popular betting markets on slvp. You can find available PBA matches, odds, and bet types in the Sports section. NBA and other international basketball leagues are also covered during their respective seasons.

Live betting availability depends on the sport and event. Many major fixtures across basketball, football, and other sports offer in-play markets that update in real time during the game. Check the Sports section for currently available live betting events.

No. Sports betting involves genuine risk and unpredictable outcomes. No platform, tipster, or strategy can guarantee a winning bet. The odds reflect the probability as assessed at a given moment, but match outcomes are not predictable. Only bet what you can comfortably afford to lose and treat it as entertainment, not a source of income.

All connections to slvp are secured with SSL/TLS encryption, meaning your personal details and financial data are protected in transit. Passwords are stored using secure hashing — they are never stored in plain text. Sensitive account actions require OTP confirmation to your registered Philippine mobile number. For more details on how we handle your data, see the Privacy Policy.

Contact [email protected] immediately with your registered email and mobile number. Explain what you've noticed — for example, unfamiliar login activity or unexpected balance changes. Our team will review your account, secure it, and advise on next steps. In the meantime, change your password on any other platforms where you use the same credentials.

Saving your login on a personal device that only you use is generally safe. Do not save your login or enable "keep me logged in" on shared devices, internet cafes, or any device that other people can access. If you're logging in from a device you don't own, always log out manually when you're done with the session.

No. slvp support staff will never ask for your password, whether by email, chat, or any other channel. If anyone claiming to be from slvp asks for your password, do not provide it and report the contact to [email protected] immediately.

If you'd like to arrange a voluntary deposit limit on your account, contact [email protected] and our team will set it up for you. Having a limit in place is one of the most effective responsible gaming tools — it removes the need to rely on willpower in the moment.

Email [email protected] from your registered email address and request a self-exclusion. Include a duration if you have one in mind — a few weeks, a few months, or indefinitely. We will process the request and restrict your account from deposits and gameplay for the period you request. Your balance remains intact during the exclusion. For more information, visit the Responsible Gaming page.

No. Gaming on slvp involves genuine chance and no outcome is guaranteed. No strategy, betting system, or amount of experience can guarantee a profit. Only ever wager money you are prepared to lose, treat gaming as entertainment, and never chase losses. If gaming starts affecting your finances or daily life, step back and seek support.

The first step is acknowledging the concern — and that's already important. Read through the Responsible Gaming page for practical guidance and self-assessment tools. If you want to take a break, contact [email protected] to arrange a self-exclusion. Talking to a trusted person in your life — a family member or close friend — is also a meaningful step. Professional counselling is available in the Philippines for gambling-related concerns.